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About Our Team
When a company is looking for quality and business management system support, they seek the help of consultants and professionals with a proven track record and whose references sing their praises.
Unfortunately in today’s marketplace, there are more and more consultants who claim they can easily deliver what the client wants or needs. They do what they feel the client needs based on a cookie-cutter approach to system improvements.
This is where our team of highly trained, highly experienced professionals are different than almost every other consultant. We listen to what the client says and to what the client doesn’t say, as both are equally important. We customize a solution tailored to the company, resulting in a system that works for the company and improves the bottom-line.
With years of proven leadership and hands-on experience at our fingertips , we can apply anything and everything to your meet your business need. Introducing the team…
who we are
Meet Our Team
Craig Steele
Craig holds a B.S. degree in Aerospace Engineering and a Master’s degree in Business Administration. Craig was employed for over 17 years at Cessna Aircraft and Lockheed Martin, where he worked for over 17 years in Engineering Design, Material Review and Supplier Quality, as well as serving on the IAQG AS9102B rewrite committee. He is a Private Pilot and is passionate about the aerospace industry. He was also an adjunct professor and has a passion for learning and succession planning. He has experience in Risk Management, Variation Management, Process Controls, First Article Inspections, Supplier Control, Business Management, Quality Requirement Development, and AS9100 and AS9120 deployment. Craig holds current AS9100 and AS9120 Lead Auditor Certifications and routinely audits companies to those standards.
Cindy Robertson
Cindy has over 25 years of experience in automotive and aerospace quality management. Her experience includes automotive packaging, plating, heat treating, metal stamping, CNC machining, electronics, cable assemblies, industrial lighting, tube and hose assemblies, plastic injection molding, supplier development, consulting, and auditing. As a Quality/EHS Professional, she established, prepared, revised, and maintained quality documentation and EHS programs using software tools and following the KIS (Keep It Simple) method. She has been an active member and trainer on Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) for Automotive and Aerospace along with First Article Inspections (FAIs) and provided oversight, training, coaching, and mentoring to employees on quality, environmental, and safety matters. She has a strong background in quality training, process improvement, and lean manufacturing, and holds several credentials, such as ISO 9001 Lead Auditor, IATF16949 Lead Auditor, AS9001D IAQG-Sanctioned Lead Auditor, ISO14001, ISO45001, R2 Recycling/RIOS, and 30 Hour OSHA Certification.
Eddie Carter
Eddie has over 20 years of manufacturing and assembly experience, serving as Quality Manager and Master Planner for several subcontractors to companies such as Boeing, Lockheed, and Spirit and Bell. He has a solid background in querying customer embedded requirements to ensure companies are successful in meeting those requirements. Eddie understands the pressures small companies face when working as subcontractors and is well-positioned to support companies seeking to obtain or retain business with the large customers. Eddie has excellent knowledge of assembly processes, Master Planning in E2 by Shoptech, and Quality Management. Eddie holds a current AS9100 Associate Auditor Certification and routinely audits companies to the AS9100 and ISO9001 standards.
Deb Oberhausen
Deb has over 35 plus years of experience in automotive and aerospace quality management. Her experiences include intensive support of shop floor activities, supplier development and quality system development, implementation, and certification in a variety of industries including coatings, cold and hot forging, assembly, coil coating and automotive adhesives for both large and small companies. Throughout her career she held multiple Quality Leadership roles within manufacturing sites and corporate offices, including Quality Systems Fellow at Pratt and Whitney. While serving as the Quality Manager for United Technologies Corporation (UTC), Deb became involved in the International Aerospace Quality Group (IAQG). During her involvement she served as the Co-Chair for the Product and Supply Chain Continuous Improvement committee for more than five years leading the development of much of the content in the Supply Chain Management Handbook (SCMH). Her biggest contribution to the aerospace industry is the initiation and leadership she provided for the development of the AS9145 standard, Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) for Aerospace. Deb is now considered the “Grandmother” of APQP for aerospace.
William “Bill” Blake
Bill has over 35 years of experience in quality management, engineering, and operations. Bill served as Quality Manager for UTC Aerospace Systems, Supplier Quality Representative for Textron, Quality Engineer at Cessna Aircraft, Mechanical Engineer at the Boeing Company, and owner of a custom metals manufacturing company. These positions enabled him to manage Quality Management Systems, ensure suppliers met the applicable requirements, and manage internal audit programs to ensure ongoing compliance to requirements. Bill has a Bachelor of Science degree from Southwestern College. He has served as the Communications Chair for the Americas Aerospace Quality Group (AAQG), a voting member on the RMC, a member of the G-14, an OP assessor, and is a Certified Quality Auditor (CQA) for the American Society for Quality. Bill holds current AS9100 Aerospace Industry Experienced Auditor and ISO9001 lead auditor certifications and routinely audits companies to the AS9100 and ISO9001 standards.
Gail Jones
Gail Jones has experience in manufacturing of plastics, rubber and injection molding. She has been auditing for 14 years with 12 of those years in Aerospace and has 11 years of experience in government sectors of business and compliance at the Federal, State and Local level. She holds a B.S. degree in Social Science with a minor in Law from Texas Wesleyan University and attended law school at Texas Wesleyan School of Law. She aids in ISO 14001 Environmental Management, SQF-HAACP Food Safety and ISO 45001 Occupational Health and Safety Management. Gail holds current AS9100 and AS9120 Associate Auditor Certifications and routinely audits companies to those standards.
Jennifer Sims
Jennifer Sims has over 20 years’ experience in 1st, 2nd, and 3rd party auditing. Jennifer’s competencies include Aerospace, Medical Devices and Quality Management Systems. During her career, Jennifer conducted internal and layered process audits, served as a site trade compliance officer, and supported activities associated with maintaining proper certification and registrations. Jennifer is a customer-driven leader with proven results in QMS auditing, records management, technical writing, internal/external customer satisfaction, and surpassing long-range goals. Jennifer is a graduate of Pensacola Christian College and holds current AS9100 Associate Auditor and ISO9001 Principal Auditor Certifications and routinely audits companies to those standards.