Audits are a critical part of maintaining compliance and ensuring quality within any organization. However, audits can sometimes become challenging due to potential auditor bias. Have you ever felt like an auditor had a “god-like” attitude? Or have you ever been so eager for an audit to end that you avoided discussing nonconformances? If so, you’re not alone.
Auditor bias, while not always intentional, can significantly impact the audit process and its outcomes. It’s essential for organizations to be prepared to address such situations effectively. Here are some practical tips to help you navigate audits and defend against potential bias:
1. Know Your Processes
One of the most important things to remember during an audit is that the standard grants organizations the freedom to define their processes. You have the autonomy to monitor these processes in a way that aligns with your company’s risk-based approach. The standard requires limited documentation for these processes. As ISO9000:2015 defines it, a process is a set of interrelated or interacting activities that use inputs to deliver an intended result. By thoroughly understanding your processes, you can confidently explain and defend them to the auditor.
2. Know the Standard
You don’t need to have the same level of expertise as your auditor, but you should have a solid understanding of the relevant standard. For instance, if the auditor is examining your sales process, you should know that they will be looking for evidence of contract review records. Knowing what the auditor is looking for will help you present the necessary information efficiently.
3. Be Prepared to Respectfully Disagree
If you believe your system is compliant, don’t hesitate to respectfully disagree with the auditor. Ask them to point to the specific part of the standard that supports their perceived gap. If the standard uses terms like “the organization shall define…” and your team can demonstrate a consistent process, stand your ground. Remember that auditors may be accustomed to seeing procedures for everything, but that’s not always a hard requirement of the standard.
4. It’s Okay to Appeal if Needed
All certification bodies have an appeals process in place to ensure that auditors don’t overstep their boundaries. While appealing every finding is not recommended, it’s a viable option if you believe the standard is clear, your organization is compliant, and the auditor is unwilling to reconsider their position. You have the right to seek a neutral party’s review. While there’s no guarantee of winning the appeal, it’s an avenue to pursue when necessary.
By implementing these strategies, organizations can confidently navigate audits, address potential auditor bias, and ensure a fair and accurate assessment of their systems.
Take control of your audits and ensure compliance.
Don’t let auditor bias compromise your audit results. If you’re facing challenges with audits, PPAPs, DFARS requirements, or APQP implementation, CDS Advanced Quality Solutions can provide expert guidance and support. Contact us today for a consultation and discover how we can help you achieve successful outcomes.